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How to Order


Zoo Records offers you an excellent online resource for locating your favourite CDs and DVDs and makes online purchasing simple, quick and secure.

Zoo Records provides the following features for you to browse the website:

1. Alphabetical search – you may search the titles in alphabetical order.

2. Quick search – You can type the keyword to search the CD or DVD you are looking for. The system will display the CDs or DVDs that match(es) your keyword by title name, artist name and song name.


Zoo Records only offers genuine, brand new and factory sealed CDs and DVDs. All prices are stated in [Hong Kong Dollars] and Zoo Records’ multi-currency support provides you with options to make payment with your own currency.

Zoo Records offers all information of the products in good faith based on the information given by the suppliers. Zoo Records is not responsible for any loss arising from the change of tracklisting, cover art, release date or other information in relation to the products.

All products are subject to availability. When a product is out of stock, it will become a back order item, which depends on the supply thereof from the manufacturer or supplier. Back order items usually come into stock from 1 to 4 week’s time, but may be longer. If, for any reasons, Zoo Records determines that the title is no longer available and you have placed an order for such item, you will be notified by email immediately and Zoo Records will arrange full refund of such item to you.


When you have found the product(s) that you would like to purchase, you may place your order as follows:

1.Click the "Buy it" button to add the product to your shopping cart;
2.To purchase more than 1 item, enter desired quantity in “Qty” (Quantity) field and click “Update Cart” Button;
3.Click “Check out” to process your order;
4 .The next window will show you a summary of your order;
5.Click “Pay pal” button to process the payment; and
6.Order confirmation together with the order number will be sent to you by email.

You may check out the status of your order by sending an email to webmaster@zoo-records.com. Please have your order number handy for all inquiries.

Privacy and Security


When you place an order with Zoo Records, Zoo Records will collect your name, shipping address and email address while PayPal will collect your credit card number, billing address and card expiration date for credit card payment (the “Order Information”). Such information is necessary for Zoo Records and PayPal to process your order and notify you as regards your order status.

Zoo Records will not rent or sell your Order Information to any third party. Zoo Records may only provide you with news and information on special promotions via email if you have made purchase from zoo-records.com.



Zoo Records uses Hong Kong Post as its carrier for both domestic and international orders. Your shipping charges are based on the number of items ordered and the country we are shipping to. For shipping purposes, some items incur a greater shipping charge due to their size. All shipping times are dependent on product availability.

Please note that:-

(1) In the case of multiple items, Zoo Records may ship products as they become available. Consequently, your order may be shipped to you in a number of pieces. Orders of this nature are only charged ONCE for shipping, regardless of the number of separate shipments sent;

(2) Zoo Records does not charge any sales tax but any custom fees or import sales tax levied on international deliveries will be the responsibility of the customers.

(3) All shipping charges (in respect of international shipping only) are not refundable. If you mistakenly choose international shipping for an domestic order, you will be charged with the applicable shipping charges accordingly (that is, HK$25@CD/DVD) and such charges are not refundable. If you mistakenly choose domestic shipping for an international order, you will still be charged wit the applicable shipping charges (that is, HK$25@CD/DVD).

Information in respect of domestic and international shipments is set out as follows:-

Domestic Shipping

Domestic orders can be expected within 2-3 business days after the product(s) is/are despatched. You may also choose to collect your order at Zoo Records. No shipping or extra charge will be charged by Zoo Records for domestic orders. You will receive an email when your order is despatched.

International Shipping

Zoo Records uses Airmail for all of our International orders. International orders can be expected 4 to 21 business days after the product(s) is/are despatched.

Standard Airmail (Registered) All Countries(Except HK)
CD / DVD HK$25


Zoo Records usually delivers your items within 48 hours after your payment is received. The delivery time is based on the location of your accurate shipping address. The approximate time for the products to be shipped to different parts of the worlds is set out as follows:-

Hong Kong 2-3 business days
Macau 4-5 business days
Taiwan 5-7 business days
China & South East Asia 7-10 business days
Japan 7-10 business days
Korea 7-10 business days
Rest Of Asia 10-14 business days
Australia & Pacific 10-14 business days
Europe 14-21 business days
North America 14-21 business days
Africa 14-21 business days
Latin & South America 14-21 business days

Please note that the delivery time set out above is for your reference only. The actual delivery time will vary as a result of unforeseeable factors such as the speed of processing mails by post offices in different countries, flight delays and other force majeure incidents.


Should you receive an incorrect or defective product, please contact Zoo Records by email at webmaster@zoo-records.com within fourteen (14) business days after the shipping date. Please specify your order number and description of the condition of the damaged or defective item in the email. Upon receipt of your email, Zoo Records will send you an authorization to return the incorrect, damaged or defective product(s) by return email. All unauthorized returns may be disregarded or refused. All incorrect, damaged or defective product(s) should be returned to Zoo Records at Shop B31, Sino Centre, 582-592 Nathan Road, Mongkok, Kowloon, Hong Kong.

Zoo Records will examine and test the defective product(s) upon receipt of the same from you. If Zoo Records confirms that the product(s) is/are defective as claimed in your email, Zoo Records will arrange delivery to you a replacement via Standard Airmail within thirty (30) after receiving the returned product(s) from you subject to availability thereof. In case the product(s) is/are in order, Zoo Records will inform you the same by email and return the original product(s) to you.

In order to assist us in the return process, please keep the original shipping package. Please note that you will only be refunded in case Zoo Records was at fault. If you changed your mind about your online purchase or incorrectly ordered the wrong title, we will not refund you in respect of such product(s).

Your order can ONLY be changed or cancelled at any time before your order is shipped.

PayPal is the payment service provider of Zoo Records Neither Zoo Records nor PayPal will release your credit card information to any third party.

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